When you are buying something from us then we secure your exchanges and furthermore expect that any card data that you give to us is consistent with your insight. Your card company respect the charges acquire to you and whatever charges will come, you will pay the same. By considering different budget of the customer, we have made two options either pay every month on recurring basis or pay one time depending on what suits your budget.
After every successful payment our customers receive an Authorization Email from Refinerz Billing Department to ensure that the payment is authorized, including the service names and durations. Payments are only accepted after the customer authorizes the payment by replying to the authorization email from us.
After every successful transaction, customers are given Membership Card which is shipped to their respective shipping address to avail exciting card benefits.
Refund and Cancellation
For customers looking for refund, we offer a 7 days grace period in which if the customer faces the system issue, we fix it for no additional charge. Whereas for the payment cancellation, only partial refund will be given after 30 days. Refinerz technician works very hard to fix issues in your computer or devices. We pay to our technician and other employees so we want our customer to co-operate with us before deciding to purchase any coverage. In case of mistake transactions, we will reverse the full amount. Customers can pay using physical cheque, debit card, credit card, Paypal or by e-check. We have more than 90% customer satisfaction and 95% issue resolution rate. We want our support service to expand so we take all necessary precautions during issue resolution for a long term relationship with the customers.
We do not process customer payment without getting final resolution confirmation from customer. We don’t have any affiliation or association with any brand or company unless specified. In every statement our company name “Refinerz” is mentioned in their billing. We don’t mislead any customer by saying any association to any company and we don’t keep any customer’s payment information and get the payments done from customer end to protect customer financial privacy.
We keep on revising our refund policy from time to time so we request all website visitors to keep checking our policy update. We assist our customers to get printed invoice in order to avoid confusions. Our customers can always call, write or visit our store in USA if they have any complaint, feedback or other request.